Client Services Agent (German-speaking)
Type: Full-time
About the Role:
Are you passionate about luxury hospitality and delivering exceptional guest experiences? MOoN Human Talents is seeking a German-speaking Client Services Agent for a prestigious client in the 5-star luxury sector.
In this dynamic role, you will be the first point of contact for guests, managing reservations and inquiries with professionalism. Your expertise will ensure a seamless booking process while maintaining the brand’s reputation for excellence.
Key Responsibilities:
- Represent and promote the brand with enthusiasm and professionalism.
- Handle guest bookings efficiently while upselling to meet revenue targets.
- Resolve guest inquiries and escalations via telephone, email, and chat promptly.
- Ensure compliance with quality standards and internal policies.
- Maintain and update customer databases accurately.
- Collaborate with internal teams and achieve personal performance objectives.
About You:
To thrive in this role, you should bring:
- Experience in 5-star luxury hospitality.
- Fluency in German and English (written and spoken).
- Excellent communication and problem-solving skills.
- Flexibility to adapt to changing business needs and schedules.
- A proactive, solution-oriented mindset and strong time management skills.
What We Offer:
- Competitive tax-free salary (paid in AED).
- Generous benefits, including:
- Discounts on dining and stays at luxurious properties worldwide.
- Comprehensive health and dental insurance.
- Paid leave and life insurance.
- Incentive programs for high performers.
Interested in this opportunity?
Apply now through MOoN Human Talents and become part of a team dedicated to setting the standard for excellence in global hospitality.