Location: Dubai
Industry: Retail
About the Role:
We are looking for an experienced General Manager – Retail Store (Airport) to oversee the full operation of a high-traffic airport retail environment. You will be responsible for driving sales performance, managing daily operations, ensuring compliance with airport regulations, and delivering an excellent customer experience. This role requires strong leadership skills, operational expertise, and a solid understanding of airport-specific protocols in Dubai.
Key Responsibilities:
Manage daily retail store operations in a fast-paced airport environment.
Oversee sales performance, P&L management, budgeting, and cost control.
Ensure full compliance with airport protocols, including DAFM requirements, airport pass procedures, and aviation security regulations.
Lead, train, and motivate multicultural teams to deliver exceptional customer service.
Manage staff scheduling in alignment with flight schedules and operational needs.
Oversee inventory control, stock reconciliation, and POS system management.
Maintain high standards of customer experience and operational efficiency.
Prepare operational and performance reports for senior management.
What We’re Looking For:
Proven managerial experience in retail, hospitality, or airport operations.
Strong knowledge of Dubai airport protocols and aviation security procedures.
Demonstrated ability to manage high-volume retail operations under pressure.
Excellent leadership, communication, and customer-service skills.
Strong understanding of P&L management and sales performance optimization.
Proficiency in Microsoft Office and retail management systems.
Flexibility to work shifts and varying hours based on flight schedules.
UAE or GCC retail experience preferred; Arabic or Russian language skills are a plus.