MOoN Human Talents is delighted to present an outstanding opportunity within the luxury hospitality industry. Our client, known for setting new standards with their distinctive brand promise, offers unparalleled service, exceptional dining experiences, and breathtaking architecture, all designed to enhance the guest experience.
About the Job
An exciting opportunity is available for an experienced Team Leader to join the F&B Service team at a prestigious location. As a Team Leader, you will play a crucial role in ensuring exceptional service delivery and maintaining high standards within the department.
- Ensure all team activities comply with the Quality Management System of the organization.
- Provide hands-on support and guidance to colleagues to uphold superior levels of service and guest satisfaction.
- Conduct team briefings, meetings, and training sessions as directed by management.
- Assist in maintaining departmental Standard Operating Procedures (SOPs) and ensure adherence by all team members.
- Maintain effective communication and coordination between kitchen and service areas.
- Supervise the consistency and quality of table service and ensure compliance with food hygiene regulations.
- Monitor the quality of food and beverages served, promptly addressing any issues or complaints.
- Actively promote upselling techniques to enhance guest experience and revenue.
- Offer expert advice to customers and colleagues on food and beverage choices.
- Oversee all aspects of food and beverage quality, service, and hygiene, escalating concerns to management as needed.
- Assume responsibility for operational issues in the absence of an Outlet Manager or Assistant Outlet Manager.
- Address customer feedback and complaints promptly and professionally.
- Prepare daily log reports and present them to senior management.
- Train new employees based on their skills and abilities.
About You
- Minimum two years of experience in a similar role within a luxury five-star hotel environment.
- Proficiency in hotel operating systems is essential.
- Proven track record in handling guest requests and exceeding their expectations.
- Excellent written and spoken English skills; additional language proficiency is advantageous.
- Ability to quickly adapt to new work environments and situations.
- Strong leadership skills with the ability to inspire and motivate a team.
About the Benefits:
In addition to competitive compensation and benefits, including attractive F&B perks and discounted global hotel rates, this role offers exceptional opportunities for career advancement within a renowned hospitality brand. Benefits include comprehensive training, uniform provision, meals during shifts, and retail leisure discounts.
