MOoN Human Talents is excited to present an exceptional opportunity within the luxury hospitality industry. For over two decades, our client has been setting new standards with their distinctive brand promise. Featuring award-winning destinations and iconic locations, they deliver service beyond expectations, offer elevated dining experiences, and showcase impressive architecture and design at the core of every guest experience.
About the Job:
An opportunity has arisen for a Team Leader to join our Front Office team at our newest resort. The main duties and responsibilities of this role include:
- Ensuring accurate entry of all check-in details into the computer.
- Registering arriving guests in accordance with company policies and procedures.
- Maximizing hotel revenue by selling rooms at the best possible rates and ensuring maximum occupancy.
- Maintaining high standards of the hotel, especially concerning VIP guests.
- Correctly recording discounts or special rates on the appropriate worksheets.
- Escorting guests to their rooms during check-in, explaining and promoting the hotel's food, beverage, and spa facilities.
- Delivering all check-in messages to guests upon arrival.
- Posting room rates correctly by completing the Room Rate variance report.
- Completing detailed handovers at the end and beginning of each shift.
- Ensuring that Guest Services Executives balance the day's work and report any errors.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- 3 years of experience in the international luxury hospitality industry, particularly in Dubai.
- Proficiency in additional languages is considered a plus (Russian/Arabic/French/Spanish/Italian/Mandarin).
- Experience working in a multicultural environment.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. Additional benefits include generous F&B perks, reduced hotel rates at our global properties, excellent leave and healthcare packages including dental coverage, flights home, life insurance, incentive programs, and other employee benefits that make this role appealing to high performers and those seeking a career with one of the most luxurious brands in the hospitality industry.
