MOoN Human Talents is delighted to present an outstanding opportunity within the luxury hospitality industry. Our client, known for setting new standards with their distinctive brand promise, offers unparalleled service, exceptional dining experiences, and breathtaking architecture, all designed to enhance the guest experience.
About the Job:
An exciting opportunity is available for an experienced Guest Relations Executive to join the Food and Beverage Services team at a prestigious location. As a Guest Relations Executive, you will be instrumental in ensuring exceptional guest experiences and maintaining high standards of service.
- Ensure all activities adhere to and support the organization's Quality Management System.
- Maintain working knowledge of and consistently follow all departmental Standard Operating Procedures.
- Stay fully aware of restaurant layout and table plans to maximize seating potential.
- Greet and escort guests to their allocated tables promptly and professionally.
- Manage an effective reservation system to maximize covers and meet customer needs.
- Monitor customer satisfaction upon guest departure and report any issues to the supervisor/manager.
- Build relationships with both first-time and regular customers through guest recognition and professionalism.
- Actively follow up on guest inquiries and proposals.
- Provide service colleagues with guest information to exceed expectations, especially for special needs and guest names.
- Assist service colleagues with table and counter service of beverages and menu items.
- Develop and maintain food and beverage knowledge required to perform duties.
- Offer advice on food and beverages to guests.
- Keep the hostess desk well-equipped and ensure menus are neat and clean.
About You:
- 1-2 years of experience in guest service roles within a 5-star hotel, particularly in fine dining or destination dining.
- Knowledge of LQA/Forbes standards is preferred.
- Proficient in English; additional languages are advantageous.
- Familiarity with Microsoft Office and Micros systems.
- Strong interpersonal skills with a focus on customer satisfaction.
About the Benefits:
In addition to competitive compensation and benefits, including attractive F&B perks and discounted global hotel rates, this role offers exceptional opportunities for career advancement within a renowned hospitality brand. Benefits include comprehensive training, uniform provision, meals during shifts, and retail leisure discounts.
