MOoN Human Talents is excited to present an exceptional opportunity within the luxury hospitality industry. For over two decades, our client has been setting new standards with their distinctive brand promise. Featuring award-winning destinations and iconic locations, they deliver service beyond expectations, offer elevated dining experiences, and showcase impressive architecture and design at the core of every guest experience.
About the Job:
An exciting opportunity has arisen for a Guest Services Executive to join the Concierge team at a prestigious luxury residence. The main duties and responsibilities of this role include:
- Understanding and addressing guest complaints/issues promptly, diagnosing the situation, and performing necessary repairs, replacements, and maintenance work as required.
- Ensuring all guest requests, requirements, and complaints are attended to promptly and handled appropriately.
- Maintaining up-to-date knowledge about local activities and establishing business contacts for guest requests follow-up.
- Promoting and selling in-house restaurants, facilities, and other destinations to guests.
- Booking restaurant reservations for guests and arranging additional requests such as transportation.
- Reconfirming guest flights and leaving confirmation messages for guests.
- Checking and familiarizing oneself with the daily arrival list, VIP list, and departure list.
- Keeping the Concierge desk, Mailroom, and storeroom neat and orderly at all times.
- Reporting and logging guest comments and ensuring complaints are resolved swiftly.
About You:
The ideal candidate for this position will possess the following experience and qualifications:
- Previous experience in a multicultural environment.
- Proficiency in English.
- Previous experience in a similar position within a 5-star luxury property.
- Proficiency in additional languages is preferred.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. Additionally, we provide generous F&B benefits, reduced hotel rates across our global properties, an excellent leave and healthcare package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits. These perks make this role attractive to high performers and those seeking a career with one of the most luxurious brands in the hospitality industry.
